Refund policy

Last updated: June, 14th, 2026

Refund & Damage Policy

Last Updated: [Month Day, Year]

Our Commitment

At La Gran Catrina | Mexico Decor, every piece is handcrafted by skilled Mexican artisans and carefully inspected before shipment.

We take great pride in the quality of our work and want you to purchase with confidence.

Handmade Nature

Because every piece is individually handmade, slight variations in:

  • Color

  • Glazing

  • Texture

  • Brushstrokes

  • Dimensions

  • Finish

are natural characteristics of authentic craftsmanship and should not be considered defects.

These unique details are part of what makes every piece one of a kind.

Damaged or Defective Items

If your order arrives significantly damaged or with a manufacturing defect, please contact us within 7 calendar days of delivery.

Please include:

  • Your order number or purchaser's name

  • Photographs of the exterior packaging

  • Photographs of the product

  • Photographs showing the damage

This information allows us to evaluate the situation quickly and provide the best solution.

Possible Resolutions

Depending on the circumstances, we may offer one or more of the following:

  • Replacement of the damaged item

  • Store credit for a future purchase

  • Exchange for another available product of comparable value

  • Another mutually agreed solution when appropriate

The resolution will be determined after reviewing the information provided.

Returns

Due to the fragile and handcrafted nature of our products, returns for reasons such as personal preference, minor natural variations, or changes of mind are generally not accepted unless required by applicable law.

Orders Purchased Through Distributors

If your item was purchased through an authorized distributor or marketplace, all claims and return requests must be handled directly through that seller and will be subject to their respective policies.

La Gran Catrina | Mexico Decor cannot process refunds or exchanges for purchases made through third-party retailers.

Our Philosophy

Our goal is simple:

We want every customer to enjoy authentic handcrafted Mexican home décor with complete confidence. If an unexpected issue arises, our team will work with you in good faith to find a fair and reasonable solution.