Terms of service

Terms of Service

Last Updated: [June, 14th, 2026]

1. Acceptance of Terms

Welcome to La Gran Catrina - Mexico Decor ("La Gran Catrina - Mexico Decor," "we," "our," or "us"). By accessing or using this website, purchasing products, or interacting with our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use this website.

2. About Us

La Gran Catrina - Mexico Decor specializes in authentic handcrafted Mexican home décor, decorative ceramics, folk art, and artisan-made objects sourced from skilled artisans throughout Mexico.

Our mission is to preserve and promote traditional craftsmanship while offering exceptional products to residential and commercial customers worldwide.

3. Handmade Products

All of our products are handcrafted.

Because each piece is individually made by artisans, slight variations in:

Color
Glazing
Texture
Brushstrokes
Dimensions
Finish
Decorative details

are natural characteristics of handmade craftsmanship and are not considered defects.

No two pieces are exactly identical.

Product photographs are intended to represent the item as accurately as possible, but actual colors may vary depending on lighting conditions and screen settings.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Modify products
Discontinue products
Update descriptions
Correct errors
Adjust pricing without prior notice

An order confirmation does not guarantee permanent availability until the order has been accepted and processed.

5. Pricing

Prices displayed on the website are subject to change without notice.

Taxes, duties, customs fees, or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Promotions cannot be combined unless explicitly indicated.

6. Orders

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to:

Pricing errors
Product availability
Suspected fraud
Reseller activity
Payment verification issues

If payment has already been processed, any applicable refund will be issued using the original payment method.

7. Shipping

Shipping times provided are estimates only.

Actual delivery may be affected by:

Customs clearance
Weather conditions
Carrier delays
Holidays
Circumstances beyond our control

Ownership and risk transfer to the customer according to the applicable shipping terms once the shipment has been delivered to the carrier or as otherwise required by applicable law.

Please refer to our Shipping Policy for additional details.

8. Trade & Hospitality Orders

Large commercial, hospitality, designer, architect, and wholesale projects may be subject to:

Different pricing structures
Production schedules
Deposit requirements
Custom shipping arrangements
Separate cancellation policies

Individual quotations supersede standard website pricing where applicable.

9. Intellectual Property

All content available on this website, including but not limited to:

Logos
Images
Product photography
Videos
Text
Graphics
Designs
Website layout

is the property of La Gran Catrina - Mexico Decor or its respective owners and is protected by applicable intellectual property laws.

No content may be reproduced, distributed, or commercially used without prior written authorization.

10. Permitted Use

Users agree not to:

Use automated tools to scrape or copy website content;
Interfere with website functionality;
Attempt unauthorized access to our systems;
Use the website for unlawful purposes;
Misrepresent affiliation with La Gran Catrina - Mexico Decor.

11. Limitation of Liability

To the maximum extent permitted by applicable law, La Gran Catrina - Mexico Decor shall not be liable for indirect, incidental, consequential, or special damages arising from:

Use of the website;
Inability to use the website;
Delayed shipments;
Product availability;
Third-party carrier services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Third-Party Services

This website may integrate services provided by third parties, including payment processors, shipping providers, analytics tools, and social media platforms.

We are not responsible for the policies or practices of such third parties.

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions become effective upon publication on this website.

Continued use of the website constitutes acceptance of any revisions.

14. Governing Law

These Terms shall be governed by the applicable laws governing the business entity operating La Gran Catrina - Mexico Decor.

Any disputes arising from the use of this website or purchases made through it shall be resolved in the competent courts having jurisdiction over such matters, unless otherwise required by applicable consumer protection laws.